Resident Accounts Associate

Residents Accounts Associate.

Reporting directly to the Manager,   Revenue Services, the jobholder is part of a team responsible for maintaining   resident account information in the Trust’s primary systems to facilitate   income processing requirements, client administration and billing.

The Revenue Services team has   significant contact with most homes, local authority and other care funding   partners and with our internal departments. The jobholder will be expected to   build & maintain exceptional working relationships with all key   stakeholders to deliver a best-in-class service.

The role is integral to our   “Finance Shared Services” team within the Trust. This means the jobholder   will be working alongside a group of people who are all focused promoting the   financial integrity and operational efficiency of the Trust through   exceptional accounting, income processing, accounts payable and payroll   services. 

• Accurately records and maintains resident   account information in the Trust’s primary systems to facilitate income   processing requirements, client administration and billing;
• Ensures that new admissions, discharges and   other account variations are correct on to the Trust’s primary system to   maintain accuracy, completeness and timeliness of data and resident   accounting records;
• Processes adhoc billing and advance fees in a   timely and accurate manner;
• Liaises with local authority and other care   funders to ensure that fees are being processed accurately and to resolve any   disputes are payment;
• Researches and prepares resident / local   authority credits for refund approval.  Coordinates with Accounts   Payable and Payments function to process approved refunds;
• Ensures that resident statements are sent with   accurate information when requested;
• Provides departmental cover as and when   required according to Manager’s instructions;
• Accurately and timely records data in   financial systems such as Coldharbour and prepares journal entries in Coda as   part of monthly close where necessary;
• Assists in maintaining and archiving resident   account data and records in a safe manner to ensure compliance with data   protection and VAT regulations. Provides supporting documentation and   assistance with internal and external audits;
• Liaises with Home Managers and Home   Administrators as necessary to ensure that resident records are correct and   that any queries or problems are resolved, delivering excellent customer   service standards. Escalates process issues and non-conformance as required;
• Ensures and maintains strict confidentiality   over employee data and proprietary Trust information, ensuring full   compliance with Data Protection Act provision and internal policies;
• Investigates and corrects billing enquires   from local authorities and residents. Timely and accurately adjusts fees as   necessary;
• Provides support to the wider team by taking   calls and payments from the main incoming phone lines